Customer Delivery Lead

About the job

‍

Join our team in Leuven to help us build and scale world-class enterprise implementations.

‍

We're looking for an experienced Customer Delivery Lead to own the delivery of our platform at enterprise clients, from signature to fully adopted solution. As our first Customer Delivery Lead and with our first clients now live, you'll be joining at a pivotal moment: early enough to truly shape how Predikt delivers value, but with real implementations to sink your teeth into from day one. You'll define the methodology, create the playbooks, and set the standard for how Predikt delivers as we grow our client base. This is a rare opportunity to build something from scratch at an ambitious deeptech startup, with direct visibility to the founders and a front-row seat to our commercial growth.

‍

About Predikt

‍

Predikt is a dynamic Swiss-Belgian deeptech company at the forefront of innovation, developing cutting-edge AI-driven technology. We are an AI-driven cost & margin intelligence platform built for enterprise procurement and finance teams, providing unmatched visibility into external cost drivers and their impact on margins. We empower organizations to navigate market volatility, proactively manage risks, protect profitability and make confident, data-driven decisions. As an early-stage startup, we are fueled by a strong sense of mission and enthusiasm, striving to make cost intelligence accessible to every procurement and finance leader across the globe.

‍

At Predikt, we are defined by our core values and high ambitions. We are a company that champions integrity, innovation and excellence, creating an environment where everyone supports each other and works collaboratively towards common goals. Our customer-centric approach ensures we deliver exceptional value and service, while fostering a culture of mutual respect, open communication, and continuous improvement.

‍

Join us on this exciting journey as we transform the way procurement and finance teams understand and act on cost and create a future where volatility is no longer a threat, but a challenge every organization is equipped to face with confidence.

‍

About the Role

‍

As Customer Delivery Lead at Predikt, you will own the end-to-end delivery of our platform implementations for enterprise clients. You are the linchpin between the client, our engineering team, and our product manager, ensuring every implementation runs on time, within scope and results in a client that is set up for long-term success. You thrive in complex, multi-stakeholder environments, bring structure where there is ambiguity, and know how to keep both a C-suite sponsor and a technical team aligned and moving forward.

‍

This is not a technical coding role, it's a high-ownership delivery role for someone who has lived and breathed software implementations and knows what it takes to go from signed contract to a fully adopted platform. You'll be working hands-on across our current and incoming client implementations, while simultaneously thinking about how to make each subsequent delivery faster, smoother and more repeatable. As we are an early-stage startup, you'll need to be comfortable wearing multiple hats and building the plane while flying it.

‍

Responsibilities

‍

• Own the full implementation lifecycle for new enterprise clients, from kickoff through go-live and handover to customer success.
• Develop and maintain detailed project plans and milestones, keeping all stakeholders accountable and informed.
• Serve as the primary point of contact for client project teams during implementation, managing expectations and escalations with confidence.
• Translate client business requirements and workflows into clear functional specifications for our engineering and product teams.
• Facilitate workshops, steering committee meetings and regular status calls with client stakeholders ranging from procurement leads to C-level sponsors.
• Coordinate with Predikt's engineers and product manager to ensure client-specific configurations, data integrations and deliverables are scoped and delivered on time.
• Proactively identify risks, dependencies, blockers and drive resolution before they become issues.
• Define how professional services engagements are scoped, estimated, and priced in collaboration with the sales and leadership team.
• Build and continuously improve Predikt's implementation methodology, onboarding playbooks, project templates and best practices, laying the foundation for a scalable PS practice as we grow.

‍

Requirements

‍

• 3+ years of experience in professional services or implementation management, functional consulting or delivery management in a B2B SaaS or enterprise software context.
• Proven track record of leading end-to-end complex software implementations at enterprise clients, ideally with platforms such as Salesforce, Microsoft Dynamics, Anaplan, Workday, SAP, Pigment, or similar.
• Strong functional consulting skills: you can map client processes, facilitate requirements workshops, and document functional specs without needing an engineer in the room.
• Excellent project management skills — you know how to build a plan, run a steering committee, and keep a multi-workstream project on track.
• Confident communicator with experience managing senior stakeholders (VP, C-level) at enterprise clients.
• A builder mentality: you're not just here to execute — you want to design the system, write the playbook, and lay the foundation for a professional services function that scales.
• Experience working in or with a consulting firm (Big Four, boutique strategy or technology consultancy) is a strong asset.
• Comfortable with the realities of an early-stage startup: ambiguity, rapid change, and the need to be both strategic and hands-on at the same time.

‍

Nice to Haves

‍

• Familiarity with enterprise procurement processes and the challenges faced by procurement or finance leaders.
• Exposure to AI-driven or data-heavy platforms where change management and user adoption are key implementation challenges.
• Appetite to eventually grow into leading and hiring a professional services team as Predikt scales its client base.

‍

‍

🌟 Predikt Remuneration Package

‍

• 🌍 Flexibility: Enjoy the freedom to work remotely when you want, from where you want, ensuring a perfect balance between your professional and personal life.
• 🚀 Early-Stage Startup: Be part of an early-stage startup that's rapidly growing, offering numerous opportunities for those daring enough to seize them.
• 📈 Equity Package: Benefit from the potential for a stock option package, aligning your success with the company's growth.
• 💻 Bring Your Own Device: Work with the tools you are most comfortable with through our bring-your-own-device culture.
• 🏞️ Off-Site Events: Participate in off-site events in the stunning Swiss Alps, fostering team building and relaxation.
• 🌟 Radical Transparency: Thrive in a culture of radical transparency, where open communication and honesty are paramount.
• 🛡️ Comprehensive Benefits: Receive a competitive salary and comprehensive benefits package to support you and your family.

‍

‍

Join Us

‍

Be part of a journey where you can make a true impact, empowering people to make data-driven decisions with our innovative tools.